Dating to 1851, this beauty chain sells skincare, hair & beauty products for men & women.
Kiehl’s Palm Springs mirrors the unique ambiance found in the company’s original New York Flagship, which began as a neighborhood apothecary in 1851. The new store brings a modern New York apothecary to the desert, referencing the company’s original East Village roots and blending antique apothecary fixtures with modern flair.
Kiehl’s Palm Springs continues the company’s commitment to superior customer service through its traditional practices:
- Kiehl’s commitment to environmental responsibility and Recycle and Be Rewarded! Kiehl’s utilizes natural, sustainable materials and energy-efficient light fixtures – and encourages patrons to recycle Kiehl’s packaging with a specially designed recycling bin, promoted through Kiehl’s Recycle and Be Rewarded! program. The program offers customers the opportunity to return empty Kiehl’s jars, bottles and tubes to the store for recycling, in exchange for complimentary products.
- Kiehl’s commitment to education through attentive service is accentuated through a dedicated personal consultation area. The enhanced space provides an opportunity for Kiehl’s Customer Representatives (KCRs) and patrons to converse privately about products best suited for the customer’s individual needs. KCRs also use tools such as Skin Barrier Testing Tabs and a revolutionary Dehydration Analyzer Tool to help diagnose the health and hydration level of a customer’s skin, and recommend the most appropriate products for him or her.
- Simple, no-frills packaging allows Kiehl’s to formulate its products with high quantities of the most efficacious, natural ingredients available.
- Kiehl’s Since 1851 Rewards, the company’s point-based loyalty program that honors and rewards customers with benefits including special invitations, offers, and early access to new products and formulations.
- Generous sampling through Kiehl’s “try before you buy” program offers the complete Kiehl’s line of skin and hair care for men, women, children and babies with a generous offering of its traditional
- product samples. To assure its customers always find exactly what they need, Kiehl’s offers a 100% money back guarantee on all purchases, and guarantees that customers will see revitalized skin in 28 days or their money back.
- Custom gifting 365 days a year allows customers to create personalized gifts year-round. A Kiehl’s Customer Representative will help the customer assemble a personalized, custom gift box, choosing items based on recipient, theme, ingredient or price, from any and all products in the store.